(DOWNLOAD) "University Library Virtual Reference Services: Best Practices and Continuous Improvement (Report)" by Australian Academic & Research Libraries ~ Book PDF Kindle ePub Free
eBook details
- Title: University Library Virtual Reference Services: Best Practices and Continuous Improvement (Report)
- Author : Australian Academic & Research Libraries
- Release Date : January 01, 2009
- Genre: Language Arts & Disciplines,Books,Professional & Technical,Education,
- Pages : * pages
- Size : 222 KB
Description
INTRODUCTION This paper discusses the concepts of Virtual Reference (VR) and best practice, outlines VR service tools and service provision, and examines the evaluation of VR services. It provides a definition of best practice in email and chat service provision, compares independent and collaborative VR approaches, discusses staffing and staff training, and analyses methods for evaluating and continuously improving VR services. Much of the international scholarly literature on university library VR best practice analysed within this paper has been published in the last eight years. Of the papers examined, twenty three were identified as empirical papers, and sixteen were opinion pieces.
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